Do you need to return goods?

How many days within can I do return goods?

You can return good within 14 day from the delivery.


How can I request a return?

To request a return, please send us an email to info@zoppigiovanni.it with your name, your order number and the number of receipt (if you have one).


Is the return free?

We are sorry, we can not offer free return. You have to manage the shipping of return and pay the shipping cost.


How can I give back my money?

Shipping cost will not be refunded.


For the goods:

TOTAL REFUND: if goods are different from the website description, defective goods, not opened goods, not used goods,  goods in original condition with all of its included parts, accessories, documentation and packaging. 

PARTIALLY REFUND: opened goods, used goods, good with signs of use or assembly, missing parts/accessories/documentation. In this case, we will contact you for offer a refund.


We refund you on the same purchase payment method.